General Terms and Conditions
Huzen Software B.V. Last updated: July 2026
1. Definitions
“Huzen Software” means Huzen Software B.V., registered in the Netherlands.
“Customer” means the individual or legal entity that purchases a Subscription or Enterprise License.
“Software” means HZN Queue Console, including all updates and documentation provided by Huzen Software.
“Subscription” means a time-limited, non-exclusive right to use the Software in binary form, as described in Section 3.
“Enterprise License” means a license that includes access to the Software’s source code, as described in Section 4.
“Source Code” means the human-readable form of the Software provided under an Enterprise License.
2. Applicability
2.1 These Terms and Conditions apply to all offers, agreements, and deliveries by Huzen Software regarding the Software.
2.2 Any deviating terms of the Customer are expressly rejected unless Huzen Software has accepted them in writing.
2.3 If the Customer is a consumer (B2C), mandatory consumer protection laws of the Customer’s country of residence apply in addition to these terms.
3. Standard Subscription License
3.1 A Subscription grants the Customer a non-exclusive, non-transferable right to install and use the Software on the Customer’s own devices for the duration of the Subscription period.
3.2 The Subscription does not include access to the Source Code.
3.3 The Customer may not sublicense, sell, resell, transfer, or otherwise make the Software available to third parties.
3.4 The Customer may not reverse-engineer, decompile, or disassemble the Software.
3.5 The number of users and installations permitted is determined by the Subscription plan purchased.
4. Enterprise License
4.1 An Enterprise License grants the Customer, in addition to the rights under Section 3, a non-exclusive, non-transferable right to:
- receive and inspect the Source Code;
- modify the Source Code for the Customer’s own internal purposes;
- deploy the Software (original or modified) on an unlimited number of servers within the Customer’s own organisation.
4.2 Restrictions on the Source Code. The Customer may not:
- distribute, sublicense, sell, or otherwise transfer the Source Code or any modified version to any third party;
- use the Source Code to build a competing product or service;
- publish the Source Code or any derivative thereof as open-source software;
- remove or alter any copyright, trademark, or proprietary notices in the Source Code.
4.3 The Enterprise License is valid for the duration agreed in the applicable order. Upon termination, the Customer must cease all use of the Source Code and destroy any copies in its possession.
4.4 Huzen Software retains all intellectual property rights in the Source Code. The Enterprise License is a right of use only.
5. Subscription Term and Renewal
5.1 Subscriptions are offered on a monthly or annual basis, as selected at purchase.
5.2 Subscriptions renew automatically at the end of each period unless cancelled by the Customer before the renewal date, in accordance with Section 6.
5.3 Huzen Software will provide reasonable advance notice (at least 30 days for annual plans) before automatic renewal, including the applicable price.
6. Cancellation
6.1 The Customer may cancel a Subscription at any time through their account or by contacting info [at] huzen-software.nl.
6.2 Cancellation takes effect at the end of the current billing period. No refunds are provided for the remaining period, unless required by applicable law.
6.3 Upon cancellation, the Customer’s right to use the Software ceases at the end of the paid period.
6.4 Consumer right of withdrawal (B2C only). If the Customer is a consumer and the Subscription was purchased online, the Customer has a 14-day right of withdrawal from the date of purchase, unless the Customer has explicitly consented to immediate delivery of a digital service and acknowledged that the right of withdrawal is thereby waived.
7. Pricing and Payment
7.1 Prices are listed on the Huzen Software website and are exclusive of VAT unless stated otherwise.
7.2 Payment is due in advance at the start of each billing period.
7.3 Huzen Software reserves the right to change prices. Price changes for existing Subscriptions will be communicated at least 30 days in advance. Continued use after the effective date constitutes acceptance.
7.4 In case of late payment, Huzen Software may suspend access to the Software without prior notice until payment is received.
7.5 If payment remains outstanding for more than 30 days after the due date, Huzen Software may terminate the agreement and charge statutory commercial interest (wettelijke handelsrente) and reasonable collection costs.
8. Intellectual Property
8.1 All intellectual property rights in the Software and Source Code remain with Huzen Software. Nothing in these Terms transfers ownership to the Customer.
8.2 The Customer grants Huzen Software no rights in any data processed by the Software. The Software runs locally on the Customer’s infrastructure; Huzen Software does not access or process Customer data.
9. Availability and Updates
9.1 Huzen Software will make reasonable efforts to keep the Software functional and up to date.
9.2 Updates, bug fixes, and new versions are provided at Huzen Software’s discretion and are included in an active Subscription.
9.3 Huzen Software may discontinue the Software with at least 90 days’ written notice. In such case, a pro-rata refund of any prepaid fees will be provided.
10. Limitation of Liability
10.1 Huzen Software’s total liability for any damages arising from or related to the Software shall not exceed the total fees paid by the Customer in the 12 months preceding the claim.
10.2 Huzen Software is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption.
10.3 The limitations in this Section do not apply to damages caused by Huzen Software’s wilful misconduct (opzet) or gross negligence (grove nalatigheid), or to liability that cannot be excluded under applicable law.
11. Warranties and Disclaimer
11.1 Huzen Software warrants that the Software will perform materially in accordance with its documentation during the Subscription period.
11.2 Except as stated in 11.1, the Software is provided “as is”. Huzen Software makes no warranties regarding fitness for a particular purpose, uninterrupted operation, or absence of errors.
11.3 The Customer is responsible for ensuring the Software is suitable for their intended use case and for maintaining appropriate backups.
12. Privacy and Data Processing
12.1 Huzen Software processes Customer personal data (name, email address, billing information) to manage the Subscription and fulfil its obligations under these Terms.
12.2 Huzen Software processes personal data in accordance with its Privacy Policy, available at the Huzen Software website, and in compliance with the General Data Protection Regulation (GDPR).
12.3 The Software itself operates entirely on the Customer’s own infrastructure. Huzen Software does not receive, store, or process any data from the Customer’s message broker or queues.
13. Confidentiality
13.1 Each party agrees to keep confidential any non-public information received from the other party and to use it only for the purpose of performing obligations under these Terms.
13.2 This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.
14. Term and Termination
14.1 These Terms remain in effect for as long as the Customer holds an active Subscription or Enterprise License.
14.2 Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within 14 days of notice.
14.3 Huzen Software may terminate immediately if the Customer violates Section 3, Section 4, or Section 8 (intellectual property restrictions).
14.4 Sections 4.2, 4.4, 8, 10, 11, 12, 13, and 15 survive termination.
15. Governing Law and Disputes
15.1 These Terms are governed by the laws of the Netherlands.
15.2 Disputes arising from these Terms shall first be submitted to mediation. If mediation fails within 60 days, disputes shall be submitted to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands.
15.3 For consumers, mandatory consumer protection laws of the Customer’s country of residence prevail over Section 15.1 and 15.2 where applicable.
16. Miscellaneous
16.1 These Terms constitute the entire agreement between the parties regarding the Software and supersede all prior negotiations or agreements.
16.2 If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.
16.3 Huzen Software may update these Terms. Material changes will be communicated by email at least 30 days in advance. Continued use after the effective date constitutes acceptance.
16.4 The Customer may not assign rights or obligations under these Terms without Huzen Software’s prior written consent.
Huzen Software B.V. info [at] huzen-software.nl